Biltmore Tutoring, LLC (“Biltmore Tutoring,” “we,” “us,” or “our”) respects the privacy of the families and students we serve. This Privacy Policy explains how we collect, use, protect, and share personal information in connection with our website, https://biltmoretutoring.com, and our tutoring and educational services.
Our goal is to collect only the information we reasonably need to provide excellent tutoring services, communicate with families, schedule appointments, process payments, and administer our business.
We do not sell or rent personal information. We will never knowingly sell, rent, or otherwise provide personal information to third parties for their independent marketing purposes.
- Information We Collect
We may collect personal information from parents, guardians, students, or other individuals who contact us or use our services.
Depending on how you interact with Biltmore Tutoring, this information may include:
- Parent or guardian name
- Student name
- Email address
- Telephone or mobile phone number
- ZIP code
- Student graduation year
- Scheduling and appointment information
- Billing and payment information
- Credit or debit card information needed to process payments
- Academic information voluntarily provided by a parent, guardian, or student, such as previous grades, test scores, or other information relevant to tutoring
- Information voluntarily provided through our website contact form
- Information communicated to us by email, telephone, or text message
We do not require families to provide academic information unless it is reasonably necessary to provide a requested service. Parents and guardians may choose to share academic information to help us understand a student’s needs and match the student with appropriate tutoring services.
- How We Collect Information
We may collect information when you:
- Contact Biltmore Tutoring by telephone, email, or text message
- Submit information through the contact form on our website
- Inquire about or enroll in tutoring services
- Provide information to our administrative staff
- Provide information directly to a tutor
- Schedule tutoring appointments
- Make or arrange payment for tutoring services
- Communicate with us regarding appointments, billing, or services
Information submitted through our website contact form may be made available to appropriate Biltmore Tutoring administrative staff and, when relevant to providing tutoring services, to the tutor working with the student.
- How We Use Personal Information
We use personal information only for legitimate business and educational purposes, including to:
- Respond to inquiries and requests
- Determine appropriate tutoring services
- Communicate with parents, guardians, and students
- Schedule and manage tutoring appointments
- Send appointment confirmations, reminders, and other service-related communications
- Maintain student and family records
- Provide tutoring and educational services
- Understand a student’s academic needs and goals
- Process payments and maintain billing records
- Send receipts and other transaction-related communications
- Administer and improve our business and services
- Protect the security and integrity of our systems and services
- Comply with applicable laws and legal obligations
We do not use student academic information for advertising purposes or sell such information to marketers.
- Our Commitment Not to Sell Personal Information
Biltmore Tutoring does not sell, rent, or lease personal information to third parties.
We also do not knowingly provide student or family information to advertisers, data brokers, or other companies for their own marketing purposes.
There are limited circumstances in which information may need to be provided to third-party service providers that perform services for Biltmore Tutoring, such as scheduling, billing, payment processing, website hosting, or communications. These providers receive information only as reasonably necessary to provide their services to us or to you, and they are not being given personal information for the purpose of selling it or independently marketing tutoring services to you.
- Service Providers and Third Parties
Biltmore Tutoring uses certain third-party services to operate its business.
LearnSpeed
We use LearnSpeed for functions that may include student and family account management, scheduling, billing, communications, and related administrative functions.
Information entered into LearnSpeed may include names, contact information, student information, scheduling information, billing information, and other information necessary to administer tutoring services.
LearnSpeed maintains its own privacy policy governing information processed through its platform. You can review LearnSpeed’s privacy policy at:
Pay Theory
Payments may be processed through Pay Theory, a third-party payment processing provider. Payment information may be transmitted to or processed by Pay Theory as necessary to complete transactions and provide payment-related services.
Pay Theory maintains its own privacy and security practices. You can review information about Pay Theory and its services at:
When you provide payment information, we encourage you to review the applicable privacy policies and terms of the payment providers involved in the transaction.
Other Service Providers
We may use other trusted third-party providers from time to time to operate our website and business, including providers of website hosting, email, telephone, text messaging, information technology, security, or other administrative services.
We will seek to limit the information provided to these service providers to information reasonably necessary for them to perform their services.
- Appointment Reminders and Communications
We collect email addresses and telephone numbers so that we can communicate with families about tutoring services.
These communications may include:
- Appointment confirmations
- Appointment reminders
- Scheduling changes
- Cancellations
- Billing and payment communications
- Responses to inquiries
- Other communications directly related to tutoring services
These service-related communications are important to administering tutoring services and may continue even if you choose not to receive optional promotional communications.
Biltmore Tutoring does not sell or provide email addresses or telephone numbers to third parties for their independent marketing purposes.
- Student and Children’s Privacy
Biltmore Tutoring recognizes the importance of protecting information concerning children and students.
Our website is intended primarily for parents, guardians, students, and other individuals seeking tutoring and educational services. We encourage parents and guardians to submit information about younger students rather than having young children independently provide personal information through our website.
We do not knowingly sell personal information concerning children.
If Biltmore Tutoring has actual knowledge that it is collecting personal information online directly from a child under 13 in circumstances covered by the Children’s Online Privacy Protection Act (“COPPA”), we will take steps required by applicable law, which may include providing appropriate notice to the child’s parent or guardian and obtaining verifiable parental consent before collecting, using, or disclosing the child’s personal information, unless an applicable legal exception applies.
Parents and guardians may contact us at privacy@biltmoretutoring.com with questions or requests concerning personal information collected from their child.
For more information about COPPA, parents may visit the Federal Trade Commission’s children’s privacy resources.
FTC Children’s Privacy Resources
- Academic and Educational Information
Parents and guardians may voluntarily provide information about a student’s academic history, including grades, test scores, graduation year, educational goals, or other information that may help us provide appropriate tutoring.
This information is used to understand the student’s needs, prepare for tutoring, match the student with an appropriate tutor, and provide educational services.
We limit access to student information to Biltmore Tutoring personnel and tutors who reasonably need the information to perform their responsibilities.
We do not sell student academic information or use it for targeted advertising.
- Payment Information
Biltmore Tutoring may collect payment information necessary to establish billing arrangements and process payments for tutoring services.
Payment information may be entered into our scheduling and billing systems and may be transmitted to our payment processing providers.
We do not use payment information for advertising or marketing purposes.
Where payment information is processed or stored by a third-party payment provider, that provider’s own security and privacy practices will also apply.
- Information We Share
We may disclose personal information in the following limited circumstances:
Service providers. We may share information with trusted vendors that provide services on our behalf, such as scheduling, billing, payment processing, communications, website hosting, information technology, and security.
Tutors and administrative personnel. We may provide relevant student or family information to Biltmore Tutoring administrative staff and to the student’s tutor when reasonably necessary to provide tutoring services or manage the tutoring relationship.
Legal requirements. We may disclose information when reasonably necessary to comply with a law, regulation, subpoena, court order, or other valid legal process.
Safety and security. We may disclose information when reasonably necessary to protect the safety, rights, property, or security of Biltmore Tutoring, our clients, students, employees, tutors, or others.
Business transactions. If Biltmore Tutoring undergoes a merger, acquisition, reorganization, sale of substantially all of its assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
We do not sell personal information to third parties.
- Data Security
Biltmore Tutoring takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us or our service providers.
We also encourage parents, guardians, and students to take reasonable steps to protect their own information, including using strong passwords and avoiding sending sensitive information through unsecured communications when possible.
- Data Retention
We retain personal information for as long as reasonably necessary to provide tutoring services, administer our business, maintain appropriate business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.
When information is no longer reasonably necessary for these purposes, we may delete, destroy, or anonymize it, subject to applicable legal, accounting, and recordkeeping requirements.
Information maintained by third-party service providers may remain subject to those providers’ own retention policies.
- Your Privacy Choices and Requests
Parents, guardians, students, and other individuals may contact Biltmore Tutoring to request information about personal information we maintain about them or to request correction or deletion of information, subject to applicable law and legitimate business or legal requirements.
To make a privacy-related request, please contact:
Biltmore Tutoring, LLC
201-D Crispin Court
Asheville, NC 28759
Email: privacy@biltmoretutoring.com
We may need to verify the identity of the person making a request before providing access to or modifying personal information.
If you request deletion of information, we may retain certain information when required by law or when reasonably necessary for legitimate business purposes, such as maintaining financial records, resolving disputes, preventing fraud, or enforcing an agreement.
- Website Information and Cookies
Our website may automatically receive certain technical information when you visit, such as information provided by your browser or device.
We may use cookies or similar technologies when necessary for the operation, security, and functionality of our website.
Because website technologies and third-party services may change over time, the specific cookies or technologies used by our website may change as well.
Biltmore Tutoring does not use cookies or similar technologies for the purpose of selling personal information to third parties.
- Links to Other Websites
Our website may contain links to websites or services operated by third parties. Biltmore Tutoring is not responsible for the privacy practices, content, security, or policies of those third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
When we make changes, we will update the “Effective Date” at the top of this Privacy Policy and post the updated policy on our website.
We encourage families to periodically review this Privacy Policy so they remain informed about how Biltmore Tutoring handles personal information.
- Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the privacy of your personal information, please contact us:
Biltmore Tutoring, LLC
201-D Crispin Court
Asheville, NC 28759
Email: privacy@biltmoretutoring.com
We welcome questions from parents and guardians about how we collect, use, protect, and share student information.
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Last Updated: July 27, 2026